The broken window theory essentially says if people see a broken window and that window doesn’t get fixed, people get the feeling that no one cares and that there are no consequences. Due to this, crime spreads and grows. Eventually there will be more broken windows and then maybe some graffiti, followed by a mugging and other crimes that escalate in severity and frequency. Eventually an entire neighborhood is destroyed.
The same is true for leadership, consequences, and competence in the business world. If people feel that there are no real consequences or competence at a company, their work starts to suffer. Missing deadlines, poor quality of work, repeated lateness are all the “broken windows” of the business world. These are reasons that a good company can go to being a terrible company in a short period of time.
Businesses need to identify and fix their “broken windows” before they grow into much bigger systematic problems. Sometimes the windows aren’t fixed because those in charge think that it is a waste of time or money to do so. However, they will only get worse and cost much more time and money, and may even cost the entire business.
It is leadership (not management-as I have mentioned in previous blogs-feel free to look) that needs to take charge and ensure that problems get fixed in an appropriate and timely manner before they multiply. If one person consistently misses deadlines that affect their co-workers and there is no consequence (allowing the window to stay broken) others will start to follow suit and lose motivation. Then more people will not see the importance of attending meetings, dressing professionally, or putting forth a real effort.
Negativity and lack of motivation can spread through a business like wildfire and one of the keys to having that happen is overlooking the seemingly small stuff and not fixing windows when they break. Maintenance and standards are extremely important in the business world and paying attention to them will guarantee NO REGRETS!
Hoping to offer you this type of personal education that maximizes your potential and lets you live your passion with NO REGRETS!
Looking forward to hearing from you,